Returns Policy

All products supplied are covered by a manufacturer's warranty, which is normally for a minimum of one year, but may be longer. The documentation sent with the product will tell you all you need to know. If you wish, you may purchase an extended warranty from us at an attractive price.
In the unlikely event that you receive incorrect or faulty goods, please contact us at the address shown at the bottom of this document or telephone 01704 500505 between 9.30 am and 5.30pm, Monday to Friday and Saturdays between 9.30-1.00pm. Complaints are dealt with by Philip or Beverley Bunting. We will then advise you how we will promptly resolve your complaint.

If you prefer, you may email to sadbox@aol.com. If you complain to us in writing, we promise to acknowledge it promptly (always within 5 days), to tell you how long it will take to resolve the complaint and to keep you informed while we resolve the complaint. In most cases we would expect to resolve the complaint within 5 days of receiving it.

Please write to us:

By listening carefully to our customers and responding positively, we find that complaints are rare. When we do receive them, we always check back to make sure that our solution is acceptable and, where appropriate and possible, change our operating systems to prevent repetition of the cause for complaint.

Please do not return broken or faulty goods prior to contacting us as these will not be accepted and may incur charges for you. There is a procedure for dealing with broken or faulty goods which will be given to you after you have contacted us in reporting any faults.

Broken or Faulty Goods

The Sad Light Hire Company makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact Customer Services within a reasonable time of receipt to report the problem. You will then be given instructions for determining the nature of your complaint. Please do NOT simply return such goods as they will not be accepted.

Under the Consumer Protection (Distance Selling) act You have the right to cancel the contract. In order to cancel the contract, you must return the goods within 7 days of the date that the goods are delivered, unopened and in perfect condition and pay the cost of returning the goods. In case of cancellation, we must return your payment within 30 days of the cancellation. In the event that the goods or damaged we reserve the right to charge a re-stocking fee.

You can fax, post or email your notice of cancellation to the contact details:

Fax (01704) 501363

email sadbox@aol.com

You must return any delivered product(s) you have cancelled at your expense to:

The Sad Light Hire Company Limited

In the event that you do not return the goods after cancellation then we reserve the right to charge you for the costs of collection which will probably be higher than if you had sent them yourself.

If returning goods to us these must be returned in the original packaging and you should take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. You should obtain a proof of posting or sending and arrange for adequate insurance to cover the value of the goods sent.

As the consumer you have a statutory duty to take reasonable care of the goods whilst in your possession and the goods including any packaging, instructions etc will need to be in a saleable condition on return and a re-stocking or replacement charge may be made if this does not happen.

Such goods must be returned to us. We do not arrange collection of goods for any purpose which includes broken or damaged.