About Us
The National Light Hire Company, tens-for-pain, sad-shop and sad-shop.com are trading names of the Sad Light hire Company Limited
Company registration number 4959588
Trading and registered office address:
The Sad Light Hire Company Limited ”Rutlands”, 2b Hartwood Road, Southport, Merseyside UK, PR9 9AA
Telephone 01704 530919 • Fax 01704 501363.

Customer support and service
Tel 0870 143 6702 (Monday to Friday 9.30 till 5.30, Saturday 9.30 till 12.30)
Outside of these hours you can leave a message on our answerphone (0870 143 6702) and we will call you back as soon as possible.

Contact person for any queries regarding delivery and or payment is Mrs Beverley Bunting
(Telephone 0870 143 6702 or email beverleybunting@sad-lighthire.co.uk)

MAKING A PURCHASE
there are different methods.
Please feel free to browse online and order by one of the following methods:

ONLINE - use our secure site to pay with credit/debit card
BY PHONE - from 7am until 10pm which includes evenings, weekends and Bank Holidays. There is a Freephone number for your UK callers. You will normally speak to a person not an exchange. If we are unable to answer the phone and you wish to leave a message we will respond as soon as possible.
FAX or POST - You can print off an order form to either fax to us or send by post.
EMAIL - You can email us with you name and order details and we will telephone you back.

For the purchase of products we accept most credit cards including Visa, Mastercard, Maestro, Solo, Electron, American Express.

You can also pay by cheque, money order or postal order although full title to the goods do not pass to the purchaser until such cheques have been cleared.

Occasionally we will accept payment by direct bank transfer (Special application only).

You can also pay by PayPal
for selected items only on our ebay store (lightbox-for-sad)

For rentals of product we require payment by credit/debit card only with at least six months to the expiry date.

We do not charge for any item until it is ready to ship. Backordered items are not charged until just before they are shipped.

You may send your credit card information via phone, fax, post. or via our secure online ordering system.

Shipping And Handling
Subject to satisfactory payment clearance, orders received by 1p.m. on a working day will normally be dispatched for delivery on the next working day (Monday to Friday) although at peak times such as Christmas they may be delays.

For your security, our payment clearance system has a number of built in precautions against fraudulent use of stolen or 'borrowed' cards.

You can help us to clear payment quickly by:
Having delivery to the cardholder's billing address.
Providing the landline telephone number for that address (in addition to any mobile number you may wish to provide).

If delivery is not to the cardholder's billing address, we will carry out additional security checks before dispatch - this may delay your delivery.

Please note that we are unable to accept payment by combining two cards to make one purchase.

Orders placed before 1pm Friday will be delivered Monday normally.

Carriage
Most hardware products in this web site are packed and delivered for a charge of £10.00 to addresses in the UK. Some smaller accessories and lower value items are subject to a charge of £6.95 and these will be clearly marked on our website or catalogue.

Some items in our catalogue/website will be sold including carriage. These will be clearly shown.

For more than one item there will normally be an additional standard charge unless we are able to pack a smaller item inside the package of a larger one and then only one shipping charge will apply.

Please note - the couriers do NOT collect on Saturday, Sunday or Bank Holidays.

The final price that you will see on our secure order page will include carriage.

Important note - we do not charge extra for mainland Northern Ireland Scottish addresses or offshore islands of the UK although delivery times are normally longer. We can also supply to BFPO addresses and will advise on carriage charges on request.

For carriage charges to Europe and worldwide please telephone 0870 723 7467 from the UK or +44 870 723 7467 from overseas for rates

Delivery Schedule
Subject to satisfactory payment clearance and stock availablility orders received by 1p.m. on a working day will normally be dispatched for delivery on the next working day (Monday to Friday).

Orders placed on a Friday after 1pm will not be dispatched until the next Monday. Deliveries can take an extra day to remote parts of the UK mainland and to Northern Ireland.

Back Orders
If your item is not in stock, we will back order it for
you. You will always be emailed with the option to cancel your order if you would rather not wait.

The Sad Light Hire Company Limited can accept no responsibility or consequential liability for items which arrive later than stated.

Delivery time can be anytime from 8.00am until 7pm Monday to Friday but cannot be guaranteed.

Packages sent out require a signature and therefore we suggest that if you are going out that you let us know before your package is shipped an alternative delivery address such as a neighbour.

If you give us an alternative delivery address after the package(s) have been shipped you may be charged an additional re-direction charge.

More specific delivery times such as a morning, afternoon, Saturday morning etc can be obtained at a supplemental charge.

Tax Charges Many of our products (such as lightboxes for SAD and tens machines have the option of the purchaser claiming a zero rated supply or not depending on the disability.

You are advised to look at the section on VAT zero rating on our web site to clarify the position on this.
The tax inclusive price you will pay for any product is clearly shown on the product description page.
The prices and totals are shown again on the final, secure ordering page, where you are invited to complete the transaction after reviewing your purchases.

Products are delivered with a VAT invoice/receipt. If you are claiming a zero-rated supply then we will further supply you with a special certificate which you will need to complete, sign and send back to us within 7 days other wise we reserve the right to charge VAT at the current rate.

Credit Card Security
Until such time as you click the 'transfer to secure server' button on the checkout page, any ordering procedure, such as clicking buttons, checking the shopping basket etc., is processed on your own computer. We do not use cookies to track your progress through the site and have no way of knowing which pages individual visitors have viewed.
The shopping application, however, requires permission to use cookies on your machine, to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.

Cookies are not used in any way that abuses your privacy or security.
Information about you and your chosen purchase is collected only after you have transferred to the secure server and then only if and when you choose to complete the purchase by clicking the 'submit order' button.

Your security is protected by secure socket layer (SSL). This means that the data you transfer is encrypted and cannot be seen by others as it is transferred to the secure server. This protocol has been approved by the Internet Engineering Task Force (IETF) as a standard.

The information collected comprises only that essential to processing your order, namely details of your purchase, your name, address, telephone numbers, email address and card details. The information is stored on the secure server, password
protected, viewed through SSL by our mail order administrator to collect the order information, then deleted. The contents of our site are protected by password and cannot be interfered with.

The named person in our company responsible for security is Philip Bunting.
If you have any queries about security, please e-mail philipbunting@sad-lighthire.co.uk

Guarantee
All products supplied are covered by the manufacturers' warranty which can be from 12- 36 months depending on the product. This will be clearly marked on our web page/Catalogue Guarantees do not cover goods which have become faulty as the result of misuse or mishandling. We honour and will continue to honour all relevant legislation in respect of goods supplied to you.
Please note that the warranty does not extend to light tubes (these will have a warranty of 12 months) or batteries.
All warranties and guarantees are additional to and do not affect your statutory rights.

Reaching Us
Trading and registered office address:
The Sad Light Hire Company Limited, “Rutlands”, 2b Hartwood Road, Southport, Merseyside, UK, PR9 9AA

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998) We are registered under the Data Protection Act.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass any of your details email to any other trader or organization. We will give you the chance to refuse any marketing email from us in the future if you inform us at the time of placing any order.

The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If you have any questions/comments about privacy, you should email us.
The named person in our company responsible for security is Philip Bunting.
You can e-mail him at security@sad-lighthire.co.uk.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery
purposes

Returns
Policy All products supplied are covered by a manufacturer's warranty, which is normally for a minimum of one year, but may be longer. The documentation sent with the product will tell you all you need to know. If you wish, you may purchase an extended warranty from us at an attractive price.
In the unlikely event that you receive incorrect or faulty goods,
please contact us at the address shown at the bottom of this document
or telephone 0870 143 6702 between 9.00 am and 5.30pm, Monday to Friday. Complaints are dealt with by Philip or Beverley Bunting.
We will then advise you how we will promptly resolve your complaint.
If you prefer, you may email to support@sad-lighthire.co.uk
If you complain to us in writing, we promise to acknowledge it
promptly (always within 5 days), to tell you how long it will take to
resolve the complaint and to keep you informed while we resolve the complaint. In most cases we would expect to resolve the complaint within 5 days of receiving it.
By listening carefully to our customers and responding positively, we find that complaints are rare. When we do receive them, we always check back to make sure that our solution is acceptable and, where appropriate and possible, change our operating systems to prevent repetition of the cause for complaint.

Cancellation
Under the new Consumer Protection (Distance Selling) You have the right to cancel the contract. In order to cancel the contract, you must return the goods within 7 days of the date that the goods are delivered, unopened and in perfect condition and pay the cost of returning the goods. In case of cancellation, we must return your payment within 30 days of the cancellation.
Rental of goods.

Rental Scheme
The Sad Light Hire Company Limited operate a rental scheme for many of our products which includes lightboxes and tens machines. The minimum rental period is just one month of 28 days (Except the BeautySkin lightbox which is 56 days.) At the expiration of the rental period you have an option of 1) continuing to rent the equipment for a further complete month 2) Purchasing the equipment with a discount of half of any rentals already paid set against the purchase price. 3) returning the equipment within 7 days of the expiration of the current rental period.

Note that at the end of the rental period it is the responsibility of the person hiring the equipment to return to us in the original box provided together with any packing and instruction manuals, and accessories. The equipment remains the property of the Sad Light Hire Company Limited until payment is made in full less any rental allowances due. Rental allowance excludes carriage charges. If paying by credit or debit card we reserve the right to charge any rental charges not paid within 7 days of the start of the new rental charging period. Rental periods can only be for complete months. If returning the equipment it is the responsibility of the person paying for the hire of such goods to insure against loss or damage in transit.

NOTE: For rentals of product we require payment by credit/debit card only with at least six months to the expiry date.

Medical disclaimer
The Sad Light Hire Company Limited or any of it’s representatives are not able to determine who should receive treatment with any of its products nor take any responsibility for any adverse effects resulting from the use of any of our products. You are strongly advised to consult your general practitioner if you are unsure.

Statutory rights
All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights.
Under UK Law these include the following:
Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.

VAT EXEMPTION
IN BRIEF
VAT exemption applies to:
- Disabled or Chronically sick individuals buying for Personal Use.
- Registered charities buying for the use of the disabled person.

NOTE: the item purchased must relate to the specific disability.

Seasonal Affective Disorder (SAD) and chronic pain are classified as disabling.
Where required for treating SAD, lightboxes can be classified as zero-rated if the appropriate form is signed.

(However Natural Alarm Clocks are not classified as treatments and therefore VAT will be included in the final price of these. Light boxes for acne, psoriasis are NOT zero-rated)

Claiming Exemption is easy
When placing an order you will have the option of choosing VAT exemption or not.
If you choose the zero-rated option we will send you a form which will need to be completed and returned with 7 days otherwise you will be charged VAT at the appropriate rate.

Exemption is activated by signing and returning the form we have sent you.
No other proof is required, but fraudulent claims could be checked and could constitute an offence. This form can be signed by the person themselves, a guardian, a carer, a parent or a representative.
An example of a fraudulent claim might be for example if a lightbox was purchased as a colour lamp for art work- this would not be a zero-rated supply.

Detailed information is available from the

Customs and Excise website

Items for use in an institution, or if you are re-selling the goods are not eligible for zero-rating.